Terms and conditions of use

Return Policy

If, for any reason, you are not completely satisfied with your purchase simply return the item within 30 days for a complete merchandise refund or exchange. All returns must be unopened and in resalable conditions and contain the original packing material, manuals and blank warranty cards. Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packing and is subject to inspection. Merchandise that has been marked, affixed with stickers, or with crushed packaging will not be accepted.


Surgimed Corporation will only pay return shipping costs if returned items were shipped in error, due to incorrect product information listed on our website. If order was placed and the return items in question were due to customer's error, Surgimed Corporation will not refund the initial shipping charges. Additional shipping charges for exchanges will apply. 
Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-305-594-1121, 9:30AM-4:30PM EST, Monday through Friday. RA numbers are valid for 10 business days from the date of issue. A return without an RA number will not be accepted.

Delivery

All orders placed by 2:00 PM EST are shipped the following day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.

 

How To Order

Please call 1-305-594-1121 or order using our secure online shopping cart 24 hours/ 7 days a week. Click Here to Order Now.

Fax/Mail Orders

Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.

Order By Fax:

(305) 594-4334

Order By Mail:

Surgimed Corporation
1303 NW 78th Ave.
Doral, FL 33126

Payment

For your convenience we accept American Express, Discover, Master Card and Visa. You can also pay by check; send your payment to the address above. Please note that it make take 5-7 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $35 penalty fee.


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